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Dispute Resolution

Dispute Resolution Policy

On disputes, it is the School’s policy is to try to reach a fair and amicable solution (that is, a solution is found to address the grievance that is fair and acceptable to parties, the student and the School).

The aggrieved party, the student, must submit the grievance in writing to the School.

The Principal will assign the relevant manager to establish the facts of the case and complete the necessary investigation within 7 working days.

The manager will decide whether the complaint/grievance is justified, and if so, offer a solution to the student.

If the student accepts the solution, no further action will be pursued except to record and file the grievance and solution.

If the student declines the solution, the grievance will be referred to the Principal who will review the case and offer a second solution. All these proceedings would be completed within 14 working days, and complainants are kept informed of the status.

If the student still refuses to accept the second solution and before the maximum of 21 working days, the School will propose that the matter be brought to the attention of CPE’s Student Services Centre which may recommend resolution through: Small Claims Tribunal,Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators ( SIArb).

The Dispute Resolution Procedure which is included in the Student Handbook is shown in the figure below.

As part of the annual internal review process, the School will regularly review its feedback / complaint management system, feedback channels, and dispute resolution policy and procedures for continual improvement.