Sat - Sun 9:00 - 18:00

Mon - Fri 9:00 - 20:30

Call us 6899 0828

Service Quality Target

For continual improvement, we have a comprehensive student support service quality target, as shown in the following table:

Item Response Time
Course Refund Request 7 working days
Level Transfer Request 4 weeks
Course Transfer Request 4 weeks
Course Withdrawal Request 4 weeks
Leave Application 3 working days (non-Student’s Pass holder)
3 working days (Student’s Pass holder)
Feedback and Complaints 3 weeks
Examination Results Release (Interim) 14 working days

 

 

Working Hours

  • Monday9am - 8.30pm
  • Tuesday9am - 8.30pm
  • Wednesday9am - 8.30pm
  • Thursday9am - 8.30pm
  • Friday9am - 8.30pm
  • Saturday9am - 6pm
  • Sunday9am - 6pm