Service Quality Target

For continual improvement, we have a comprehensive student support service quality target, as shown in the following table:

Item Processing Time
Course Refund Request within 7 working days
Level Transfer Request within 4 weeks (this may vary and depends on ICA processing period)
Course Transfer Request within 4 weeks (this may vary and depends on ICA processing period)
Course Withdrawal Request within 7 working days
Leave Application within 1 working day
Feedback and Complaints within 21 working days
Examination Results Release (Interim) within 15 working days

 

 

Working Hours

  • Monday9.00am - 8.00pm
  • Tuesday9.00am - 8.00pm
  • Wednesday9.00am - 8.00pm
  • Thursday9.00am - 8.00pm
  • Friday9.00am - 8.00pm
  • Saturday9.00am - 6.00pm
  • Sunday9.00am - 6.00pm