The School’s procedure for withdrawal to another School is as follows:
a. When the student gives written notice of his/her intention to withdraw, the counter staff hands the letter of withdrawal to one of the Course Consultants, who will talk to the student to find out why he wants to withdraw.
b. If the student does not change his/her intention, the Course Consultant will inform the Principal, who will then interview the student to understand his/her situation and to administer the end course survey (if necessary)
c. The Principal then passes the case to the Admin/Operations Manager with instructions, if any, for processing.
d. The Admin/Operations Manager, working with the other managers, attends to the various withdrawal matters including
issuance of a letter to student effecting the withdrawal
cancellation of the Student Pass
termination of the contract
informing the relevant FPS provider
refunding the student
issuing the attendance record, if applicable
Where a student has withdrawn without informing the school through any written request (signed hardcopy withdrawal form or the student’s email request), the school will treat this as an absence-for-an-extended-period case. After a continuous 7-day absence from class, the student name will be reported to ICA, the student pass cancelled, and the FPS provider informed.
The School’s procedure for transfer to another course within the School is as follows:
a. When the student gives written notice of his/her intention to transfer course, the counter staff gives the letter of transfer to one of the Course Consultants.
b. the Course Consultants will:
check that the student satisfies the Entry Requirements/ Pre-requisite of the requested course
Discuss with student the reasons for his/her wanting to transfer, and explain to the student the implications for his/her Student Pass, etc. The School must cancel the current Student Pass and apply for a new Student Pass for the new course. Students should not hold the School liable should the new Student Pass application not be approved by the Singapore’s ICA.
Inform the student that a new application and registration fee is payable upon submission of the form and the fee is non-refundable.
Inform the student that he can be charged for all modules consumed.
c. If the student maintains his/her intention to transfer to the new course after the discussion, the Course Consultant then passes the case to the Admin/Operations Manager for further processing
d. The Admin/Operations Manager attends to or oversees the various transfer matters including:
issuance of a letter to student effecting the transfer
cancellation of the existing Student Pass and application for a new Student Pass
termination of the existing contract and signing of the new contract
informing the FPS provider
transferring the student’s account to the new course (refund amt in accordance with refund policy, etc)
e. Local students will be notified of the outcome within 7 working days from the receipt of the transfer request. International students will be notified of the outcome of the Student Pass application within 4 to 6 weeks from the receipt of the transfer request (this may vary and depends on ICA processing period).
The School’s transfer / withdrawal procedure is described in its website and student handbook.
The Admin/Operations Manager keeps the transfer / withdrawal records in hard copy for at least 5 years. The School’s data management system also keeps a record of the student status, as per the requirements for the student register.
The Admin/Operations Manager informs the FPS service providers, ICA, CPE and other relevant government agencies for all withdrawal cases.
The staffs involved with transfer / withdrawal policy and procedures is the counter staff, the Course Consultants, and the Admin/Operations Manager.
As part of the annual internal review process, the School will regularly review its transfer / withdrawal procedures for continual improvement.